Subscriptions, cancellation & refunds

Before paid plans open

Duo and Family open when SaberAlert launches on the App Store. Joining the waitlist does not start a subscription or give us your payment details. The prices on our pricing page are the US launch prices; prices may vary by region.

The Family preview

There is no App Store free trial. Instead, the household organizer can start a 14-day Family preview in the app, once per household. It needs no payment details. Try Family free for 14 days. Your household returns to Free unless you choose a plan. Nothing is charged. One person pays for the household; invited members never pay.

A subscription renews automatically at the shown price each period unless cancelled at least 24 hours before the end of the current period. Payment is charged to your Apple Account at confirmation. Manage or cancel in Settings > Apple Account > Subscriptions.

Cancel a subscription billed by Apple

On your iPhone, open Settings, tap your name, then Subscriptions. Select SaberAlert if it appears, and choose Cancel Subscription. Use the Apple Account that made the purchase. Deleting the app or your SaberAlert account does not cancel an Apple subscription.

Request a refund

For a charge billed by Apple, submit a refund request at reportaproblem.apple.com. Apple reviews eligibility and decides the request. A refund is not guaranteed; your rights under applicable consumer law still apply.

If a charge came from another provider, contact the company named on your receipt. If you’re unsure, we can help you find the right next step.

Paid, but access is missing?

Don’t buy again. Check that you’re signed in to the SaberAlert account and household used for the purchase, then contact us. Share the purchase date and receipt reference, but leave out card details and passwords.